LINE 01 — LIVE DEMO, PICKS UP 24/7
Hear it answer before you read another word.
An AI receptionist for veterinary practices. It's on a real line right now, answering for a fictional clinic the same way it would answer for yours.
What it covers
It answers when the front desk can't.
After hours. During lunch. When everyone in the building is holding a nervous cat. The calls that ring out today get answered, and your team gets a tidy message instead of a voicemail backlog.
The everyday questions
Hours, address, services, prices — answered from your details, word for word. It never guesses about your practice.
Appointment requests
It collects the pet, the owner, a callback number, the reason, and a preferred time. Your team confirms the slot — it can't see your schedule, and it says so.
Messages for the doctors
Name, number, what it's about. Written down the same way every time, ready for the morning.
Medical calls, routed — never answered
Any mention of symptoms gets the same response: a nurse will call back, and here's the emergency clinic's number right now. No advice, no triage, no exceptions.
If you run the desk: this is for the 7pm calls and the lunch rush, not your chair. It hands you messages; it doesn't take your job. The practices that use it still need the person who knows that Mrs. Alvarez's beagle bites.
What your team gets
Every call ends as a note your team can act on.
Not a transcript to wade through — the five things the desk actually needs, in the same order every time. This one's from a test call to the demo line.
- Caller
- Sarah Miller — (512) 555-0123
- Pet
- Max, golden retriever, 3 yrs
- Reason
- Vaccination appointment
- Prefers
- Thursday afternoon, around 3
The no list
What it will not do, by design.
Most of what makes people distrust phone AI is on this list. We took it out on purpose.
"Can I give my dog ibuprofen?" gets a nurse callback and your emergency line — not an opinion. It is not allowed to say whether something sounds serious or fine.
It won't announce itself, but ask directly and it answers plainly: yes. Then it carries on with the call.
If it doesn't know something about your practice, it says so and takes a message. It would rather look limited than be wrong.
It cannot see your calendar, so it never tells a caller a slot is open. It takes the request; your team confirms.
The demo line is how you check we mean it — call +1 (978) 765-8604 and try to talk it into any of these.
Why it matters
The missed-call problem, from a source you can check.
In 2025, JAVMA published a secret-shopper study of 5,053 veterinary practices. Callers trying to make an appointment succeeded 67% of the time. One in three didn't.
5,053 practices, secret-shopped. JAVMA, 2025.
of the failed calls never reached a staff member at all.
of the failed calls were left on hold for more than five minutes.
You may have seen scarier numbers on other vendors' sites; we couldn't find a source for them, so we won't quote them. This study is real, neutral, and checkable.
Pricing
One line, one flat rate. No surprises on the bill.
QUIET LINE
250 minutes included
$0.35/min after
BUSY LINE
400 minutes included
$0.30/min after
FULL WAITING ROOM
700 minutes included
$0.25/min after
Additional locations: $59/mo each, on the same plan.
- Per-second billing, on talk time only
- Ring time is never billed
- Spam is rejected before pickup — never billed
- Cancel anytime. No setup fee
For comparison: a human answering service runs $1.30–2.60 per minute and reads from a script. This costs about a tenth of that and knows your prices.
Questions
What practice managers ask.
Will it give medical advice?
No. Never. Any mention of symptoms — even "is that serious?" — gets the same two things: a nurse will call back, and here is your emergency line right now. It does not assess, reassure, or dose.
Will it pretend to be human?
It won't volunteer that it's an AI, but if a caller asks, it says yes plainly and continues with the call. No dodging.
Can it book appointments?
It takes the request — pet, owner, number, reason, preferred time — and your team confirms. It can't see your schedule, so it never promises a slot.
What if it doesn't know something?
It says so and takes a message. It never invents an answer about your practice — not a price, not a policy, not a doctor's name.
How long does setup take?
Fill in your practice details — hours, services, prices, your emergency line — then forward your number. Most practices are live the same day.
Do I need to change phone systems?
No. You keep your number and your phones, and forward to Vetrelay when the desk can't pick up — after hours, or whenever you choose.
LINE 01 — STILL ANSWERING
The demo is the pitch.
+1 (978) 765-8604Ninety seconds, no form, no sales call. If it doesn't sound like someone you'd let answer your phone, hang up.